Overview

Digicall is the sole provider of Symbility in South Africa - a simple, cutting-edge platform that facilitates cloud-based claims processing. It also boasts estimating technology that optimises claims performance for the property insurance industry.

Symbility allow insurers to reduce costs while delivering a market-leading claims experience by using the most extensive and sound property cost data, claims triage solutions and analytical services available today.

Products:

  • Digicall Symbility Mobile Claims +

    Overview

    Introducing the most intuitive smartphone and tablet-enabled field estimating solution. Symbility Mobile Claims is designed to reduce the claims estimation cycle while also maximising adjuster and third-party contractor productivity.

    Client Benefits

    • Rapid loss site estimate generation
    • Ability to capture photographs and add journal entries
    • Fully integrated virtual diagramming tool
    • Content estimating database
    • Embedded water mitigation solution to track adherence to industry drying protocol
    • Real-time data synchronisation with Symbility Claims Connect
    • Offline use when no Internet connection is available
  • Digicall Symbility Claims Connect +

    Overview

    Digicall Symbility Claims Connect is a robust workflow management that enables end-to-end collaboration across the entire claims processing environment, as well as fast, accurate analysis of key claims processing performance metrics.

    All participants have rapid, secure and rights-defined access to claims data to enhance communication and reduce time-to-resolution.

    Client Benefits

    • Panoramic view of claims process for faster collaboration
    • Real-time data movement between field, head office staff and other stakeholders
    • Secure, rigths-defined access to claims data for policyholders
    • Instant notification to key claims participants on claims status changes
    • Rapid and customisable report generation
    • Multiple assignment capability for increase collaboration
    • Automatic assignment and enhanced calendar and scheduling tools
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