Assist & Emergency - South Africa

  • Customized solutions and experience in excess of 50 years collectively
  • A single point of entry solution in terms of a dedicated central contact centre
  • First Notification of Loss and Home Owners Cover case management on a 24/7/365 basis, serviced in all official languages of South Africa
  • National panel of service providers contracted to Digicall via a comprehensive Service Level agreement and Code of Conduct
  • A technology advanced Case Management System to support notification and communication of full case details in a live environment
  • International reach iro Medical and Funeral Evacuation/Repatriation
  • In-house medical and legal staff
  • Transparent pricing module and profit share costing with customers
  • Strict international standards incorporated in terms of Information & Data Security Policies

Some of our Happy Customers


  • Absa Stickers British American Tobacco Discovery Insurance Glasfit Hollard

  • Marsh Nedbank Old Mutual Insure PG Glass SA Home Loans

  • Santam Standard Bank Telkom Bryte

Our Service Delivery

Digicall manages a wide array of incidents per month. This includes:

  • 2 000 Electrical & Mechanical claims
  • 10 000 Geyser & Plumbing claims
  • 25 000 Glass claims
  • 2 000 Motor claims
  • 4 000 Roadside Assistance cases in SA
  • 8 000 Roadside Assistance cases in Australia
  • 1 400 Medical Assistance calls
  • 23 000 Value Added Services
  • 4 000 Telephonic client satisfaction assessments
  • 10 000 Customer care cases