The Digicall Group has completed its acquisition of business process outsourcing company Izinga Access. The deal was announced in July 2012 and was concluded with the full approval of the South African Competition Commission.
"The coming together of these two complementary businesses strengthen Digicall’s client base, management structures and service offerings," says Willem De Clercq, CEO of the Digicall Group.
" We will be focusing on integrating, strengthening and enhancing our structures to improve and expand our service offering to our clients," says De Clercq. ""Digicall’s track record in delivering a seamlessly integrated and effective Incident and claims management service will enable Izinga to optimise service delivery and customisation for its more than 90 corporate client schemes," says Izinga Managing Director, Alta Cornelissen. "Moreover, the balance between human capital, efficient systems, quality management and service provider support is pivotal to a customer centric organisation. This synergy between both companies fits well with Digicall’s strategy to maintain and expand its client base by being the BPO of choice via uninterrupted dedication to exceptional service and innovative business solutions."
About Digicall Solutions
Since commencing operations in 2003, Digicall Solutions has grown into a formidable player in the financial services industry and complementary markets. The organisation combines specialist skills and innovative technology solutions to provide the financial services industry, Specialised Incident and claim management services, contact centre management, claims assessments and adjudication services, as well as supply chain management for a diverse range of clients.
Digicall Solutions manages more than 500 000 incidents per year.
About Izinga Access
Izinga Access (Pty) Ltd is an independent business process outsourcing company, established in 1996 with extensive experience in value added services and customised outsourcing solutions. Among Izinga Access’ clients are banks, insurance companies and brokers, underwriting managers, a large municipality, an international manufacturing company and various others.
Emergency services, Legal Assistance, Concierge services, Incident Management services (including First Notification of Loss) are customised for clients in the insurance industry and outsourced solutions extend to location based services, system integration and on-line reporting.
Izinga Access supports approximately 3 million clients across a range of corporate clients and its Gauteng call centre is responsible for managing more than 80 000 assistance cases per annum.
"Incorporating Izinga's operations into the Digicall business allows for a unique opportunity to grow our service offering and ultimately provide our clients with enhanced levels of service," says Willem De Clercq.