Digicall was founded in Johannesburg on 1 December 2003.
Chairman, Altmann Allers and co-founder Willem de Clercq, identified the opportunity to help big brands like PG Glass and Glasfit with their contact centre and installation fulfilment requirements. It wasn’t all smooth sailing from the start and despite challenges, like our remote radio link systems going down every time we experienced a Jozi thunderstorm, the Digicall and glass-installation partnership thrived.
Since then, Digicall has been relentless in our pursuit for service delivery excellence in many outsourcing and direct-to-consumer fields over diverse industries. Our 2004 – 2011 growth trajectory included the addition of iSmart and the well-known Fogi (now Digicall Plumbing Solutions) brands, as well as the inclusion of complementary incident management services like Digicall Claims Administration, Digicall Electrical and Mechanical Solutions and Digicall Assessing Solutions.
2012 was a ground-breaking year for the business and saw our expansion into new territories such as the addition of Nova Human Capital Solutions to address the growing need for outsourced HR payroll related services.
2012 also saw the completion of our incident management response offering when the acquisition of two incident and emergency response businesses that became Digicall Assist SA.
Another notable event is the 2012 purchase of the offshore debt collection service provider, Sigma SA based in Diep River, Cape Town and in 2016 Sigma UK, based in Birmingham and Redditch.
A subsequent 2015 acquisition included the Australian branch of International SOS, which now operates under the banner, Digicall Assist Australia.
In 2018 Digicall expanded to provide Chauffeur, Cab and Luxury Cab services through its acquisition of Road Trip.
Lead by our CEO, Ruben Moggee, our diverse and ever-growing team of dedicated Digicallers have been the recipients of numerous good service recognition awards from our happy clients. We doubt our growth will ever cease, because wherever there is a need for outsourced services, we will be there to make a plan and help you solve the challenge at hand.