Sigma is a Business Process Outsourcing (BPO) provider that specialises in early and late stage debt recovery, customer care services and lead generation projects.
This Digicall owned partner operates from state-of-the-art, efficient contact centres in South Africa and the UK, while providing cost-effective solutions to our clients. We have an ethical approach to treating customers fairly and, without question or compromise, ensure strict adherence to your brand protection requirements.
South Africa has gone through numerous economic challenges and many South Africans are experiencing outstanding debt challenges. To this end, Sigma SA specialises in:
- Customer collections - Contacting existing customers and helping them to bring their accounts up to date
- Customer rehabilitation - Contacting existing customers with overdue accounts and rehabilitating them to a purchasing position
- Secured payment methods - Converting customers to secure payment methods
- Flexibility - Flexible, adaptable, cost-effective commercial models and a scalable workforce
- Technology - State-of-the-art infrastructure - CRM and multi-channel "Plug and Play" services any time, any place, any process and contact centre set up.
Sigma SA works on a "no collections, no commission" basis, whereby income is generated based on our monthly performance.
We provide collections services for multiple industries such as Financial Services, Retail and Education. Our staff are multi-skilled and trained to service various brands. We have specialist teams that assist operations in their day to day performance metrics, namely dialler, workflow and quality.
Sigma UK is a multi-award winning provider of outsourced (white-label) contact centre, business process outsourcing, training and consultancy services, and a highly regarded Digicall owned partner.
Our specialities include collections, complaints handling, customer services, and vulnerable customer support services.
Our contact centre offering includes voice, non-voice and back-office services, delivered in line with clients’ desired customer experience. We design and manage Dunning Strategies (for collections), design and deliver bespoke training programmes to our clients’ own in-house teams of advisors, and offer consultancy on all aspects of credit, collection and recovery.
We are the partner of choice in the energy sector – working with many Big 6, medium-sized and challenger energy suppliers – and have significant experience in the utility, telecoms, financial services and retail sectors.
Our advisors are dedicated to one client and passionate about the client they represent, working seamlessly as an extension of the client’s own contact centre, upholding their brand and values, and delivering great customer outcomes. Services are delivered onshore (UK) and offshore (Cape Town).
Having invested in cutting-edge contact technology and systems, we offer a “right time, right channel, right outcome” approach to customer engagements that achieves high customer satisfaction. This approach also increases productivity while reducing the cost of delivery. We also provide additional capacity through a highly flexible model that helps you manage unexpected demand, all the time ensuring services are delivered within a strong risk governance framework.
We are OFCOM and PCI compliant, ISO9001 and ISO27001 accredited, regulated by the FCA, and compliant with all other relevant legislation, regulation and industry standards. We operate in a number of highly regulated sectors and have embedded processes to ensure compliance.