Keeping our clients’ customers happy is our business. With our 24/7 customer care, customer service, and customer satisfaction surveys service lines, we ensure that your customers feel heard.
Digicall strives to maintain a high standard of service across all our offerings because we know that your customers matter to you.
Our Customer Experience service offers customised outsourced contact centre and processing services to clients, taking their unique requirements and business strategies into account.
We assess and streamline client processes for system customisation and reporting to accommodate their requirements. We also anticipate and consider your future needs, while analysis of performance daily highlights further improvements and suggestions to future proof their business.
Our customer experience service offer our clients niche services including:
- Brand and Consumer Care: Quality deviations, complaint and compliment resolution, issuing of vouchers in electronic or paper-based format
- Customer Service for Retailers: Account and delivery queries, inbound and outbound sales, product information, complaints and compliments resolution
- Customer and Consumer Satisfaction Surveys: Via SMS, outbound calls, USSD and email according to KPI, and in line with Service Level Agreement
- How’s my driving?
- Confidential whistleblowing/fraud lines
- Campaign specific to client needs i.e. brand surveys/activations
- High volume order processing and data capturing
- Telesales functions of clients’ products to their customer base
- Customer and consumer data integrity/updates
- Tracking individual retailers’ ordering patterns and possible market trends
- First Notification of Loss (FNOL)
- Processing of motor and non-motor claims
- Tracking incidents for health and safety reporting and mitigation