Digicall’s Sales and Distribution division assists corporates with client-based retention and growth.
We are a licensed FSP with contact centres throughout South Africa, giving us the ability to provide quality sales under both the long-and short-term insurance categories and other related sectors. We specialise in generating quality sales by using robust real-time quality assurance systems and processes, world-class QA, reporting and monitoring, and combine this with ongoing staff training and coaching.
We combine traditional contact centre based telesales with digital marketing. We convert opportunities into sales by using digital campaigns across social and display marketing through various media devices, platforms and channels. This is supplemented by Inbound Web Chat services and Social Chat capabilities.
Data analysis is an essential part of the sales process. At Digicall we ensure that we contact the right people at the right time for a service that is best suited to them.
Using propensity modelling and credible, qualified leads, combined with cutting edge customer insights, we maximise the conversion of leads to sales.
Every contact with a customer is seen as an opportunity to gather relevant information that will allow us to maximise future interactions.
By combining traditional call centre sales with digital solutions, we reduce talk-time and fulfil more leads per agent per day. These digital solutions include various channels such as SMS links, IVR messaging and SMS verifications. We score leads using models that determine propensity to buy and persistence, leading to improved conversion and life on the book.
We further leverage credible qualified leads for your business with cutting-edge customer insights through surveys and client engagement. Digicall adapts the script to be customer-specific and client-centric. Predetermined questions are sent to customers to establish unmet needs via call and digital channels.
With this service in place, our corporate clients have the opportunity to focus on their core offering. It enhances our overall service offering to our clients and ensures that we provide corporates with holistic solutions from the sale to fulfilment.